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Terms and Conditions

Agreement for use of information from providers of services

By registering with this website, you agree to these terms and conditions (‘Terms’).  Please read the Terms carefully as they set out your rights and obligation.  They also provide information on how you can submit material (‘Content’) and how this will be used.

If we discover or have any reason to suspect you have breached the terms we reserve the right to suspend or terminate your account immediately and without notice.

1.    Your password, username, pin and security

When you register, you will be asked to select a user name and password you can then use to access your account (‘Account’) and log on to and/or participate in secure areas of the website.  You accept it is your sole responsibility to maintain the confidentiality of your password and you are responsible for all activity that occurs under this. You should make sure you are the only person using your password and you agree to notify us of any unauthorised use of your password and any other breach of security as soon as you become aware of it.

2.    Your content:

You agree and confirm that:

  • all Content submitted by you is accurate, true and up to date and, if your Content contains opinions, these are your own and genuinely and truly held by you
  • all Content submitted by you may be used on this website in any way required.  Content may be rejected, edited, moderated, removed or deleted at our absolute discretion
  • all Content is original to you and you are fully entitled (and have all necessary consents) to submit the Content (you must also have the consent of anyone featured in the Content to provide this to us) and you are happy for this to be used as set out in the Terms
  • If you upload a photo or document you have the written permission of the copyright owner if this is not yourself. If the photo or document depicts or names people you have the written permission of every person or the permission of their parent or guardian if the person is under 18 years of age.
  • nothing in the Content will infringe the copyright or any other right of any person, breach any contract or duty of confidence, be defamatory, obscene, offensive, indecent, harassing, threatening, breach anyone’s privacy or may constitute a contempt of court or be calculated to bring any person into disrepute.

 3.    Closing your account

You may terminate your Account at any time, for any reason, by following the instructions within your account pages. Even after your Account is terminated (for whatever reason) the Terms will remain in full force and effect. Your Content will remain on the website.

The Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising from this website or Terms will be decided only by the English courts.

Data protection statement - fair processing of your data

How we will use your information

Please keep these notes for your information


The Pinpoint directory is powered by a Devon County Council (DCC) owned database.

DCC (throughout this document referred to as `we` or `us`) would like to make information – about you and the services you provide – available to members of the public, our partners and other services.

If you agree to us using this information, we will be able to:

  • promote your services to the public, parents, carers and other professionals in Devon

and may be able to:

  • provide you with details of training, development and other opportunities such as funding.

To help improve services, DCC may consult with individuals and organisations that have provided data for inclusion in the Pinpoint directory.

Data Protection Act 1998

DCC is registered under the Data Protection Act and is a data controller under this Act.

We need your permission to store and use the information that you give us because some of it will be personal data. The personal data could be your name, email or home address and other contact details. It could also appear in the record of the services being provided by an individual (as opposed to an organisation).

Please note we take no responsibility for the accuracy of the information supplied by Ofsted, Care Quality Commission or other partners.

Allowing us to use information you ‘own’

You may own the copyright or other similar rights in some of the information that you give us, for example text that describes your services that appear on your website, in leaflets or other marketing materials.

If this applies to some of the information you give us, we need your agreement to store, use and pass on this information as well.

Working with partners

We deliver our service alongside partners such as the NHS, children’s centres and community organisations.  As a result, we also need your agreement for our partners to store, use and pass on your information on our behalf.

We have agreements to share data with neighbouring local authorities so data owned by us may appear on their websites. This will happen if you provide a service beyond the borders of DCC or if your service is located close to the border of another local authority. This may help your service information to reach the people you want it to.

Similarly, we have adopted an 'open data' approach to ensure that the records in Pinpoint can by syndicated and may be reproduced on other partner websites. This may help your service information to reach the people you want it to.

The data may be shared with DCC's partners and other Government agencies as well as other public, private and voluntary organisations for the purposes of providing and improving the data available on individuals or organisations providing services in Devon.

Your agreement


providing us with your information – which may include personal data and information in which you own the copyright or other similar rights


agreeing to the online Validation Statement

you are

specifically giving us and our partners permission to:

1. store the information you have given us and use it to:

  • help you promote your services
  • provide information to the public
  • help them choose services which fit their needs
  • help ensure Pinpoint is accurate and comprehensive
  • assess whether there are enough services of the right kind available locally

2. make this available to members of the public:

  • verbally - by phone or face-to-face
  • in writing – in print or by email or fax
  • digitally – see below for an explanation of this

3. share your information with our partners.

Understanding digital publishing

Digital means:

  • on the internet, for example on websites or other online services
  • on mobile phones on websites designed for mobiles, mobile applications and text or MMS messaging
  • in kiosks
  • digital displays for example televisions, monitors and projectors
  • other digital communication mechanisms and devices.

This will enable us to publish on, for example:

and this will enable our partners to provide a link from their own websites, or to syndicate and publish information directly via their websites.

Personal data on the internet

Information and personal data available on the internet may be accessed in territories outside the European Union, which may operate different levels of data protection than apply within the European Union.

For childminders and home childcarers only

If you provide childcare from your or someone else’s home you may tell us to hide part of the address on the internet and other digital media. This will prevent people from finding out your specific address.

In this case, we will only allow part of your postal address to be published. People searching online or using digital searches may find it more difficult to find details about your services as a result.

How we will handle your information

DCC and our partner bodies are required to store your personal data securely by the Data Protection Act 1998.

Data provided by individuals and organisations (data providers) for inclusion in the Directory will be held and, when required, destroyed by DCC in a secure way. Data providers, who no longer want their data to be included on Pinpoint, must notify DCC and the data provided will then be destroyed in a secure way.

The information you supply to us will be stored and used by us for a maximum of 12 months and will be reviewed after 6 months.

If you do not provide this reviewed information within 6 months the information may be removed from our systems and the systems of all the organisations that we have shared it with.

DCC retains the right to edit any data held on Pinpoint to ensure the format and content are consistent:

  • with the purposes of Pinpoint
  • with the other data records held.

DCC retains the right to suspend or delete a data record if it considers:

  • the provider or data provided by the provider no longer supports the purpose of Pinpoint


  • the provider or data provided by the provider compromises DCC's and/or Pinpoint's reputation as a provider of information


  • the provider or data provided by the provider poses a possible health and/or safety risk to a user of Pinpoint.

DCC retains the right to exclude data from Pinpoint.

Getting access to your information

You can see how your information appears to the public by going to:

You have the right to ask for a copy of any personal data or sensitive personal data we store about you by contacting us in writing:

Information Compliance Manager
Devon County Council
County Hall
Topsham Road

If you are unhappy about anything relating to the processing or use of your personal data, if you become aware of any misuse of the Content, if you wish to complain about any Content on this website or believe any of your rights have been violated, please contact us at:

Corporate Communications
Devon County Council
Room G59 County Hall
Topsham Road

01392 383000 and ask for Pinpoint

If you are not satisfied with the Devon County Council response, you may complain to the Information Commissioner’s Office. Their helpline number is 0303 123 1113.

Information on making complaints is available at

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