CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
In this region, we support customers of South West Water (including Bournemouth Water), Wessex Water and Bristol Water. We also represent non-household and business customers in their relationships with Retailers.
We aim to be an effective advocate for water and sewage consumers in this region and ensure their voice is heard and their priorities reflected in company policies and priorities.
We help ensure service standards are met and improvements made where necessary. We have a duty to investigate complaints about any of the companies.
Our staff offer free, independent advice on water related issues including help that is available to customers in vulnerable circumstances or who are having difficulty paying their water bills.