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Patient Advice and Liaison Service (PALS)

The patient advice and complaints team (PACT) provide patients, carers, family members, the public and staff in Northern, Eastern and Western Devon, and South Devon & Torbay with help, advice and support with concerns or comments relating to NHS services.

Patients, families and staff are supported to raise concerns and complaints about local health services, get them resolved quickly and help improve services for others.  

If you ask for help you will be in control of how the issue is dealt with and offered support and referrals as needed. You can raise issues which affect your care in one or a number of services. 

Raising your concerns will not affect your future care. Raising your concerns helps the NHS to learn and improve.

Contact

Contact Name
Patient Advice (PALS) and Complaints Team
Telephone
01392 674806
0300 123 1672
E-mail
pals.devon@nhs.net
Website
https://www.newdevonccg.nhs.uk/.../patient-advice-and-complaints-100143
Parent Organisation
NHS Northern, Eastern and Western Devon Clinical Commissioning Group (NHS NEW Devon CCG)

Venue

Address
NHS Northern Eastern and Western Devon Clinical Commissioning Group and South Devon & Torbay Clinical Commissioning Group
County Hall
Topsham Road
Exeter
Devon
Postcode
EX2 4QD
Facilities
Toilet facilities
Parking
Parking accessible for people with disabilities
Toilet facilities for people with disabilities
Hearing loop
Wheelchair accessible

Further information

Cost Details
Free
Display Date/Time
Monday to Friday: 9.00am - 5.00pm. Meetings can be arranged as needed.
Referral required?
No
DBS check?
(formerly CRB)
No
Additional needs details
Interpreters can be booked to help patients raise concerns.
General information

Can be contacted by text on 07789 741099

Last updated: 03/08/2018
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