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Many services will be experiencing disruption at this time. Please contact them directly for further information.

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British Gas - Help with Energy Costs

We can help in lots of ways. If you're having trouble paying your gas or electricity bill, our ways to pay booklet might help you work out your options.

Let us know as soon as possible if you don't think you can pay your bill.

We'll look at how much you can pay towards your debt and if we can help.

Once we've listened and understood how things stand we can:

  • Work out if you can pay your bill in parts.
  • Agree on a better payment method or tariff for you where possible.
  • Give you advice on how to reduce how much energy you use to save you money.
  • Make your budgeting easier by installing a free pay as you go meter at your property. You can find more information here.
  • Check if you can get help from the Fuel Direct scheme if you're on benefits, so we'd collect a weekly amount directly from your benefit pay.


Contact Name
British Gas
0333 202 9804

Textphone: 18001 0800 072 8626

British Gas - Help if you are struggling to pay


British Gas
PO BOX 227
S98 1PD

Further information

Display Date/Time
Monday to Friday: 8.00am - 8.00pm; Saturday: 8.00am - 6.00pm
Last updated: 10/12/2020
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